Effective From: 23/05/2026
Website: zoomvideoproduction.com
Welcome to Zoom Video Production. By booking our services, you agree to the following terms and conditions. Please read them carefully, as they outline our responsibilities and your obligations.
- A booking is only confirmed once a deposit has been paid.
- Deposits are non-refundable but may be transferable to another date (subject to availability).
- The balance payment is due no later than 7 days before the wedding/event date, unless otherwise agreed in writing.
- Cancellations must be made in writing.
- Deposits are non-refundable. If you cancel within 30 days of your wedding/event, the full balance may still be payable.
- Postponements due to unforeseen circumstances (e.g., illness, government restrictions, travel bans) will be handled in good faith, and we will try our best to accommodate a new date.
- Our services include wedding photography, videography, live streaming, wedding albums, photo editing, and video editing, as agreed upon in your package.
- We will cover your wedding day as discussed during consultation, including key moments such as the ceremony, reception, couple portraits, and candid guest interactions.
- Live streaming services are provided via YouTube with a private or unlisted link. While we take every care to ensure smooth streaming, we cannot be held responsible for internet outages, platform downtime, or third-party issues.
- For photography, clients will receive approximately 600–800 professionally edited photos from a full-day wedding. Delivery is made via USB and/or online gallery (Google Drive) within 6–10 weeks.
- For videography, clients will receive a 5–6 minute highlight video plus a 1–3 hour full-length film, depending on package and coverage. Delivery is within 8–12 weeks.
- For albums, clients can select up to 200 images. Album design and delivery typically take 8–12 weeks after photo selection.
- All delivery times are estimates and may vary depending on workload and season.
- Clients must ensure we are given reasonable access to venues and informed of any restrictions (e.g., church, registry office, cultural rituals).
- Clients are responsible for obtaining permission for photography and videography at venues if required.
- Clients should advise us of any specific shots, rituals, or people they wish to prioritize before the event.
- By booking us, you acknowledge that Zoom Video Production has its own creative style.
- * Editing, retouching, and color grading are performed at our discretion to maintain a consistent standard.
- Requests for additional edits, re-edits, or song changes after delivery may incur extra charges.
- Zoom Video Production retains the copyright to all photos and videos captured.
- Clients are granted a personal, non-commercial license to use and share their wedding photos and videos.
- We reserve the right to use selected images or clips for portfolio, website, and promotional purposes, unless otherwise agreed in writing.
- While every effort is made to deliver the highest quality, Zoom Video Production cannot be held liable for circumstances beyond our control, including: equipment failure, extreme weather, venue restrictions, accidents, or unforeseen events.
- In the unlikely event we are unable to attend due to illness or emergency, we will arrange a suitable replacement photographer/videographer or issue a full refund (excluding services already delivered).
- Travel costs may apply for weddings outside Melbourne metro areas.
- For interstate or destination weddings, clients are responsible for covering travel, accommodation, and related expenses.
- By booking our services, you confirm that you have read, understood, and agreed to these Terms and Conditions.
If you have any questions , please contact us:
Zoom Video Production – Wedding Photography & Videography Melbourne
Email: ZoomVideoMelbourne@gmail.com
Phone: 03 5995 6217
Mobile: 0433 346 651
Website: www.ZoomVideoProduction.com
